Frequently Asked Questions
Find answers to common questions about our wellness, massage, nail spa, and relaxation services. Our FAQs are designed to help you understand our packages, booking process, service options, and what to expect during your visit, making your experience smooth, comfortable, and worry-free.
Transportation fees are not included. It is calculated based on the motorcycle taxi fare and will be multiplied by the number of therapists assigned to your
booking.
We currently bring relaxation to your doorstep from 2:00 PM to 2:00 AM daily.
We are actively working on extending these hours to better accommodate our
clients’ requests and provide even more flexibility for your wellness routine.
Booking your session is simple and can be done through any of the following channels:
Website: Use our integrated booking form for a seamless experience.
Social Media: Send us a direct message on our official Facebook Page.
Wellness Hotline: Call or text us directly at +63 956 281 9297.
Yes, you may request a specific therapist during the booking process, subject to their availability.
absolutely. Our gift cards are fully transferable and make a perfect gift for loved ones. They can be redeemed for any of our available services and treatments.
For peace of mind, our gift cards have no expiration date. You can enjoy your wellness experience whenever you are ready.
Gift cards are for one-time use only. While they cannot be redeemed for cash or used in conjunction with other promos, any excess value for your chosen treatment can easily be settled via Cash, GCash, or Bank Transfer. Please keep your gift card secure, as we cannot replace lost or refund cards used without authorization.
Freshen Up: Taking a quick warm shower beforehand helps you feel more relaxed and prepares your body for the massage.
Get Comfortable: Wear loose, comfortable clothing or a robe so you are ready when the therapist arrives.
Choose a Calm Area: Select a quiet, clean, and well-ventilated part of your home where you can unwind without distractions or noise.
Make Room for Equipment: If you have ordered a massage bed, ensure there is enough cleared floor space for the therapist to set up and move
around comfortably.
Complimentary Setup: Don’t worry about the technical details—your therapist provides a 5-minute complimentary setup to get everything ready
for you.
Secure Pets: For everyone’s safety and comfort, kindly place pets in a separate area during the massage. While we love our furry friends, they are very protective! Sometimes, seeing a therapist apply pressure or perform stretching can lead a pet to think their owner is being hurt, causing them to become anxious or interrupt your relaxation. To prevent any “heroic” interruptions and to keep the environment serene, we ask that they stay in another area until your treatment is complete.
Punctuality: Your session begins the moment the therapist arrives, so being ready at your scheduled time ensures you get the full benefit of your booking.
To ensure a seamless experience for your team and our therapists
Designated Quiet Zone: Please provide a private room, quiet corner, or partitioned area. A space with dimmable lights or minimal foot traffic helps employees fully disconnect.
Cleared Floor Space: For chair massages or mobile beds, ensure a clear 2mx2m area per therapist to allow for equipment setup and ease of movement.
Ambient Control: If possible, adjust the room temperature to a comfortable setting (around 22–24°C) and minimize loud office equipment nearby.
Pre-Confirmed Roster: To maximize time, we recommend providing a digital sign-up sheet or schedule in advance. This ensures employees arrive on time for their specific slots.
5-Minute Transition: We factor in a complimentary 5-minute setup and sanitation window between sessions to ensure every client enjoys a fresh and professional environment.
Authorized Point of Contact: Please have a coordinator available upon arrival to guide our therapists to the designated wellness area and assist with any building access requirements.
Punctuality: Since corporate sessions often run back-to back, we encourage employees to arrive 3 minutes early to settle in.
Attire: No special clothing is required for office chair massages, but removing heavy jackets, lanyards, or bulky jewelry is recommended for a better experience.
Health Declaration: Remind participants to inform the therapist of any specific areas of tension or medical conditions (such as recent injuries) before the session begins.
Prioritizing your well-being through professional standards.
As a nurse-led wellness service, your safety is our priority. Certain health
conditions may require us to adjust our techniques or, in some cases, defer
treatment to ensure no harm is done.
Please inform us during the booking process or directly to your therapist
if you have any of the following:
▫ High blood pressure or cardiovascular conditions.
▫ Recent surgeries, fractures, or open wounds.
▫ Pregnancy (please specify the trimester).
▫ Skin allergies or sensitivities to specific oils.
▫ Fever or symptoms of communicable illnesses (flu, cough, etc.).
▫ Right to Decline Service: To maintain a safe environment, our
therapists reserve the right to decline or modify a treatment if a
contraindication is identified upon arrival.
Ensuring a seamless experience for you and our dedicated team.
At Soins Mobile Wellness, we value your time and the commitment of our
professional therapists. To maintain our high standard of service and
punctuality, we kindly ask you to observe the following policies:
3 Hours or More Notice
Less Than 3 Hours Notice
Cancellation
Rescheduling
En-Route Cancellation
Change of Location
On-the-Spot Cancellation
No-Show Policy
To ensure the well-being of our staff, service may be refused if the environment is deemed unsafe or inappropriate.
In cases of extreme weather or natural calamities, cancellation and rescheduling fees may be waived at management’s
discretion to ensure everyone’s safety.
Soins Mobile Wellness provides strictly professional, therapeutic massage and wellness services. Any form of harassment or inappropriate behavior toward our therapists will result in the immediate termination of the session without a refund and a permanent ban from our services.